• For Courier Shipping, you’ll be notified by email with tracking number once we shipped your order. Alternatively, you can login HERE to check your order status and tracking information. If you choose guest checkout and did not create an account, you may refer to the emails that contain your invoice and tracking number. Do check your spam/junk mailbox so you won’t miss out on the email. Your order will be shipped within 3 working days under normal circumstances.
• For Self Collection, you can visit us at the address below to collect your order. Self-collection is available during our business hours. Once you have collected your order, we will send your digital invoice to your email address.

BCISM Sdn Bhd

Bangunan Juruukur, Level 1, 64 & 66, Jalan 52/4, Bandar Baru Petaling Jaya, 46200 Petaling Jaya, Selangor

Self-Collection Hours : 9AM – 5PM, Mon-Fri, Close on Public Holiday

• If you have chosen to create an account during checkout, you can login HERE to access the digital products that you have purchased. We have also sent you email that contain direct link to access the digital products that you have purchased. Please check your spam/junk mailbox if you did not receive the email in your inbox.
• If you have chosen to checkout as a guest, you can access your digital products through the links that we have sent to your email address. This process is automated and instantaneous. Please check your spam/junk mailbox if you did not receive the email in your inbox. If you still did not receive any email to access the digital products after 3 hours, kindly contact us at shop@bcism.org.my

• For Physical Events, you’ll receive confirmation email with your ticket once your order is processed and completed. Just show your email to our admission staffs when you attend our events.
• For Online Virtual Events, you’ll receive a confirmation email for your RSVP once your order is processed and completed. We will notify you through email with the online virtual event access a day before the event.